Effective Date: March 4, 2025
At Krishna Crystals, we are committed to ensuring a smooth shopping experience. Please read our Cancellation & Refund Policy carefully before making a purchase.
1. Order Cancellation Policy
Cancellation Before Shipment
- You may cancel your order before it is shipped for a full refund.
- To cancel, email us at krishnaacrystals@gmail.com with your order details.
Cancellation After Shipment
- Once your order is shipped, it cannot be canceled.
- If you no longer wish to receive the order, you may refuse delivery, and we will process a refund after deducting the shipping charges.
2. Refund Policy
Eligibility for Refunds
A refund will be processed in the following cases:
- You received a damaged, defective, or incorrect product (must be reported within 48 hours of delivery).
- The item was lost in transit and not delivered.
- Your order was canceled before shipping.
Non-Refundable Cases
Refunds will not be provided for:
- Products damaged due to customer mishandling.
- Personalized, customized, or clearance sale products.
- Delays caused by shipping carriers, natural disasters, or force majeure events.
Refund Process
- Approved refunds will be processed within 7-10 business days after verification.
- Refunds will be credited to the original payment method used during purchase.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer (bank details will be required).
3. Return & Exchange Policy
- If eligible, you may request a replacement instead of a refund.
- The product must be returned in original condition, unused, and with packaging intact.
- Customers are responsible for return shipping unless the return is due to our error.
4. How to Request a Refund or Return
- Email us at krishnaacrystals@gmail.com with your order details and clear photos/videos of the issue.
- Our team will review your request and respond within 2-3 business days.
- If approved, we will initiate the refund or guide you on the return process.
5. Contact Us
For any refund or cancellation queries, reach out to us:
📍 Address: 517, Pasand Nagar, Haribhau Upadhyay Nagar Ext., Ajmer, Rajasthan - 305004, India
📧 Email: krishnaacrystals@gmail.com
📞 Phone: +91 93519 43210